Privacy Policy

Introduction

Believe Aerial Arts ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website at believeaerialarts.com.au and our aerial arts services in Forster, Taree, and surrounding areas of the Mid North Coast, NSW, Australia.

By using our services, you consent to the collection and use of your information as described in this policy.

Information We Collect

Personal Information

We may collect the following personal information:

• Full name and contact details (email address, phone number)
• Physical address for billing and service delivery
• Date of birth and emergency contact information
• Health and medical information relevant to safe participation in aerial arts
• Payment information (processed securely through Stripe)
• Class booking history and attendance records
• Photography/video for marketing purposes (with explicit consent)

Technical Information

We automatically collect:

• IP address and browser information
• Website usage data and navigation patterns
• Device information and operating system
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for:

• Service Delivery: Managing class bookings, memberships, and payments
• Safety & Compliance: Ensuring safe participation through health screening and liability waivers
• Communication: Sending booking confirmations, class reminders, and important updates
• Customer Support: Responding to inquiries and resolving issues
• Marketing: Promoting our services and events (with your consent)
• Legal Compliance: Meeting regulatory requirements and protecting our legal interests
• Business Operations: Analytics, fraud prevention, and service improvement

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

Service Providers

• Stripe: Payment processing (governed by Stripe's privacy policy)
• Supabase: Database hosting and authentication services
• Resend: Email delivery services
• Cloudflare: Website hosting and security services

Legal Requirements

We may disclose your information when required by law, such as:

• Complying with legal processes or government requests
• Protecting our rights, property, or safety
• Investigating potential fraud or policy violations
• Responding to emergency situations

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Staff training on privacy and security practices
• Incident response procedures for data breaches

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain safety and liability records

Generally, we retain customer data for 7 years after your last interaction with us, unless required by law to retain it longer or you request earlier deletion.

Your Privacy Rights

Under Australian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Complaints: Lodge a complaint about our handling of your personal information

To exercise these rights, please contact us using the details below. We will respond to your request within 30 days and may ask you to verify your identity.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

Types of Cookies We Use

• Essential: Required for website functionality and security
• Performance: Help us understand how visitors use our website
• Functional: Remember your preferences and settings
• Marketing: Used to deliver relevant advertisements (with consent)

Third-Party Links

Our website may contain links to third-party websites, including social media platforms. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us immediately.

For participants aged 13-17, we require parental consent and supervision for class participation.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by email or prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

International Data Transfers

Your information may be stored and processed in countries outside Australia, including the United States, through our service providers (Stripe, Supabase, Cloudflare). These providers maintain appropriate safeguards and comply with applicable data protection laws.